What is Trainline ?
Trainline is an international digital rail and coach technology platform with headquarters in London. It sells train tickets and railcards as well as providing free access to live train times and railway station information through its website and mobile app. Trainline operates in 45 countries and partners with over 270 train and coach operators.
Trainline was founded in 1997 by the Virgin Group and began selling train tickets online in 1999. It has since grown to become one of the leading train and coach travel websites and apps in the world.
Trainline offers a number of features to make train and coach travel easier and more convenient, including:
- The ability to search and compare train and coach tickets from multiple operators in one place
- Live train times and departure information
- Real-time disruption alerts
- Mobile app for booking and managing tickets on the go
- Split ticketing options to save money on fares
- Railcard discounts
How to Work Trainline ?
Website
- Go to the Trainline website.
- Enter your travel details, including your departure and arrival stations, travel dates, and the number of passengers.
- Click “Search”.
- Trainline will show you a list of train and coach tickets from different operators.
- Select the ticket you want and click “Book now”.
- Enter your personal and payment details.
- Review your booking and click “Confirm”.
Mobile app
- Download the Trainline app from the App Store or Google Play.
- Create an account or sign in if you already have one.
- Enter your travel details, including your departure and arrival stations, travel dates, and the number of passengers.
- Click “Search”.
- Trainline will show you a list of train and coach tickets from different operators.
- Select the ticket you want and click “Book now”.
- Enter your personal and payment details.
- Review your booking and click “Confirm”.
Once you have booked your ticket, you can either print it out or save it to your mobile phone. If you are using the mobile app, you can also add your ticket to your phone’s wallet.
On the day of travel, simply show your ticket to the station staff or scan it at the ticket gate.
Here are some additional tips for using Trainline:
- If you are flexible with your travel dates, you can use the “Flexi Search” tool to find cheaper tickets.
- Trainline offers a number of railcard discounts, so be sure to check if you are eligible for one before you book.
- If you are traveling with a group, you can book a group ticket to save money.
- Trainline offers a “Split ticketing” feature, which allows you to book separate tickets for different legs of your journey. This can sometimes save you money, but it is important to check the terms and conditions carefully before you book.
Trainline Service
- Booking train and coach tickets: Trainline is a leading online and mobile platform for booking train and coach tickets in 45 countries. Customers can search and compare tickets from multiple operators, book tickets in advance, and receive live updates on their journey.
- Railcards: Trainline also sells a variety of railcards, which can save customers money on train travel. Railcards are available for different groups of people, such as young people, students, and over-60s.
- Travel information: Trainline provides free access to real-time train times, departure information, and disruption alerts. This helps customers to plan their journey and stay up-to-date on any changes.
- Customer support: Trainline offers customer support by phone, email, and live chat. Customers can contact customer support for assistance with booking tickets, managing their account, and resolving any issues they may have.
Trainline’s services are designed to make train and coach travel easier and more convenient for its customers. Trainline is committed to providing its customers with the best possible travel experience.
Here are some specific examples of Trainline’s services:
- Delay Repay: Trainline offers a Delay Repay scheme, which compensates customers for delays to their train journey.
- Travel assistance: Trainline offers travel assistance to customers who are delayed or disrupted on their journey. This can include help with finding alternative travel arrangements, accommodation, and food.
- Airport transfers: Trainline offers airport transfers to and from major train stations in the UK. This makes it easy for customers to connect their train journey with their flight.
- Off-Peak train times: Trainline makes it easy for customers to find Off-Peak train times, which are typically cheaper than Peak train times.
- Mobile apps: Trainline offers mobile apps for both iOS and Android devices. These apps allow customers to book and manage their tickets on the go.
- Deals and offers: Trainline regularly offers deals and discounts on train and coach tickets. Customers can sign up to the Trainline newsletter to receive the latest offers.
How to Save Money on Trainline ?
- Book in advance: Train tickets typically go up in price the closer you get to the travel date. Booking in advance can save you a significant amount of money.
- Get a railcard: Railcards offer discounts on train travel for a variety of groups of people, such as young people, students, and over-60s. If you are eligible for a railcard, it can save you a lot of money on train travel over the course of a year.
- Travel Off-Peak: Off-Peak train tickets are typically cheaper than Peak train tickets. If you can, try to travel during Off-Peak hours to save money.
- Use SplitSave: SplitSave is a feature on Trainline that allows you to book separate tickets for different legs of your journey. This can sometimes save you money, but it is important to check the terms and conditions carefully before you book.
- Look for deals and offers: Trainline regularly offers deals and discounts on train tickets. You can sign up to the Trainline newsletter to receive the latest offers.
Here are some additional tips for saving money on Trainline:
- Be flexible with your travel dates: If you are flexible with your travel dates, you can often find cheaper tickets. For example, traveling on a weekday is typically cheaper than traveling on a weekend.
- Consider traveling to and from smaller stations: Tickets to and from smaller stations are often cheaper than tickets to and from major stations.
- Avoid booking tickets during peak travel times: Peak travel times are typically during the morning and evening rush hours. Avoid booking tickets during these times to save money.
- Compare prices from different operators: Trainline allows you to compare prices from different operators in one place. Be sure to compare prices before you book to find the best deal.
Trainline Price
The price of Trainline tickets varies depending on a number of factors, including the route, the time of day, and the day of the week. Train tickets are typically cheaper if you book in advance and travel Off-Peak.
Here are some examples of Trainline prices for popular routes in the UK:
- London to Edinburgh: £14.90-£125
- London to Manchester: £25.70-£105
- London to Birmingham: £6.40-£75
- London to Glasgow: £27.80-£110
- London to Cardiff: £26.80-£95
You can use the Trainline website or app to search for and compare train tickets for your specific journey. Trainline will show you a list of tickets from different operators, and you can select the ticket that best suits your needs and budget.
Trainline also offers a number of discounts, such as railcard discounts and group discounts. If you are eligible for a discount, be sure to check the Trainline website or app to see how much you can save.
Trainline Promotions & Discounts
- SplitSave: SplitSave is a feature on Trainline that allows you to book separate tickets for different legs of your journey. This can sometimes save you money, but it is important to check the terms and conditions carefully before you book.
- GroupSave: GroupSave is a discount that is available for groups of 3-9 people traveling together. The discount can vary depending on the route and the time of year, but it can save you up to 34% on your tickets.
- Railcard discounts: Trainline offers discounts on train tickets for a variety of railcards, such as the 16-25 Railcard, the Senior Railcard, and the Disabled Persons Railcard.
- Student discounts: Trainline offers discounts on train tickets for students who are enrolled in a full-time course at a UK university.
- Military discounts: Trainline offers discounts on train tickets for active and retired military personnel.
In addition to these regular promotions, Trainline also offers occasional flash sales and other discounts. You can sign up to the Trainline newsletter to receive the latest news about promotions and discounts.
Here are some examples of current Trainline promotions and discounts:
- 25% off Duo train tickets with Greater Anglia: This promotion is available for 2 adults traveling during the weekend on certain Greater Anglia services.
- Save up to £22 on train tickets with SplitSave: This promotion is available on selected routes.
- Sunday Out train tickets with South Western Railway: This promotion is available for Sunday travel to and from London on South Western Railway services.
- Save 20% on a digital Railcard with Student Beans: This promotion is available to students and graduates.
- Save up to 34% with GroupSave: This promotion is available for groups of 3-9 people traveling together.
Trainline Ticket Cancel & Returns
Trainline has a flexible cancellation and refund policy. You can cancel or return your ticket up to 2 hours before departure for a full refund, minus a booking fee. If you cancel your ticket less than 2 hours before departure, you may be eligible for a partial refund, depending on the terms and conditions of your ticket.
To cancel or return your Trainline ticket, you can either use the website or the mobile app.
Website
- Go to the Trainline website and sign in to your account.
- Click on “My bookings”.
- Select the ticket you want to cancel or return.
- Click on “Cancel ticket”.
- Follow the instructions to complete the cancellation process.
Mobile app
- Open the Trainline app and sign in to your account.
- Tap on “My tickets”.
- Select the ticket you want to cancel or return.
- Tap on “Cancel ticket”.
- Follow the instructions to complete the cancellation process.
If you have any problems canceling or returning your Trainline ticket, you can contact customer support for assistance.
Here are some additional things to keep in mind about Trainline ticket cancellations and returns:
- If you have booked a railcard ticket, you will need to cancel your railcard before you can cancel your ticket.
- If you have booked a group ticket, you will need to cancel all of the tickets in the group before you can receive a refund.
- If you have booked a SplitSave ticket, you will need to cancel each individual ticket in the SplitSave booking before you can receive a refund.
- If you are canceling a ticket for a journey that has already started, you may be eligible for a partial refund, depending on the terms and conditions of your ticket.
Is Trainline Legit?
Yes, Trainline is a legitimate company. It is a leading online and mobile platform for booking train and coach tickets in 45 countries. Trainline has been in business for over 20 years and has sold over 100 million tickets. Trainline is a trusted partner of over 270 train and coach operators, including National Rail, SNCF, and Deutsche Bahn.
Trainline is a member of the Association of Train Operating Companies (ATOC) and the Confederation of Passenger Transport (CPT). Trainline is also accredited by the Rail Ombudsman. These accreditations demonstrate that Trainline is a reputable company that is committed to providing its customers with a good service.
Trainline has a good reputation among its customers. On Trustpilot, Trainline has a rating of 4.4 out of 5 stars, based on over 200,000 reviews. Customers praise Trainline for its easy-to-use website and app, its competitive prices, and its helpful customer service.
Of course, no company is perfect, and there have been some negative reviews of Trainline online. However, the overall consensus is that Trainline is a legitimate and reliable company for booking train and coach tickets.
Here are some tips for staying safe when booking train and coach tickets online:
- Only book tickets from trusted websites and apps.
- Make sure the website or app is secure. Look for the HTTPS:// prefix in the URL and the lock icon in the address bar.
- Be careful about entering your personal and payment information online.
- Read the terms and conditions carefully before you book your ticket.
- If you have any problems, contact customer support immediately.
Is Trainline Safe?
Yes, Trainline is generally safe to use. It is a legitimate company with a good reputation among its customers. Trainline uses a variety of security measures to protect its customers’ personal and financial information, including:
- SSL encryption: Trainline uses SSL encryption to protect all customer data transmitted over its website and app. This means that all data is encrypted before it is sent over the internet, making it difficult for hackers to intercept it.
- Two-factor authentication: Trainline offers two-factor authentication for its customers. This means that customers must enter a code from their phone in addition to their password when logging in to their account. This adds an extra layer of security to protect customer accounts from unauthorized access.
- Payment processing partners: Trainline uses trusted payment processing partners to process customer payments. This means that customer financial information is never stored on Trainline’s servers.
Trainline also has a good track record of customer service. If you have any problems with your booking or your ticket, Trainline’s customer support team is available to help you.
However, it is important to be aware of the following risks when using Trainline:
- Phishing scams: Phishing scams are attempts to trick people into revealing their personal or financial information. Phishing emails and websites may look like they are from Trainline, but they are actually fake. It is important to be careful about clicking on links in emails or opening attachments from unknown senders.
- Fraudulent tickets: It is possible to buy fraudulent train tickets from unauthorized sellers. These tickets may not be valid, and you may not be able to travel on the train. It is important to only buy tickets from Trainline or from authorized sellers.
- Technical problems: Trainline’s website and app may experience technical problems from time to time. This could prevent you from booking tickets or accessing your account information. If you experience any technical problems, contact Trainline’s customer support team for assistance.
How to Book Trainline Ticket?
Website
- Go to the Trainline website.
- Enter your travel details, including your departure and arrival stations, travel dates, and the number of passengers.
- Click “Search”.
- Trainline will show you a list of train and coach tickets from different operators.
- Select the ticket you want and click “Book now”.
- Enter your personal and payment details.
- Review your booking and click “Confirm”.
Mobile app
- Download the Trainline app from the App Store or Google Play.
- Create an account or sign in if you already have one.
- Enter your travel details, including your departure and arrival stations, travel dates, and the number of passengers.
- Click “Search”.
- Trainline will show you a list of train and coach tickets from different operators.
- Select the ticket you want and click “Book now”.
- Enter your personal and payment details.
- Review your booking and click “Confirm”.
Once you have booked your ticket, you can either print it out or save it to your mobile phone. If you are using the mobile app, you can also add your ticket to your phone’s wallet.
On the day of travel, simply show your ticket to the station staff or scan it at the ticket gate.
Here are some additional tips for booking Trainline tickets:
- If you are flexible with your travel dates, you can use the “Flexi Search” tool to find cheaper tickets.
- Trainline offers a number of railcard discounts, so be sure to check if you are eligible for one before you book.
- If you are traveling with a group, you can book a group ticket to save money.
- Trainline offers a “Split ticketing” feature, which allows you to book separate tickets for different legs of your journey. This can sometimes save you money, but it is important to check the terms and conditions carefully before you book.
How to Contact to Trainline?
You can contact Trainline customer support in a number of ways:
- Phone: You can call Trainline customer support on 0844 811 0145 (UK landline number) or 0345 301 1952 (UK mobile number).
- Email: You can email Trainline customer support at [email protected]
- Live chat: You can chat with a Trainline customer support representative online. To do this, go to the Trainline website and click on the “Help” button. Then, click on the “Chat with us” button.
- Social media: You can also contact Trainline customer support on social media. Trainline is active on Twitter and Facebook.
Trainline customer support is available 24/7.
When you contact Trainline customer support, be sure to have your booking reference number ready. This will help the customer support representative to assist you more quickly.
Here are some tips for getting the most out of Trainline customer support:
- Be clear and concise when explaining your problem.
- Be patient and understanding. Trainline customer support representatives are dealing with a high volume of inquiries.
- Provide as much information as possible about your booking. This will help the customer support representative to resolve your problem as quickly as possible.
Trainline Pros & Cons
Trainline Pros:
- Comprehensive coverage of train and coach operators in 45 countries
- Easy-to-use website and mobile app
- Competitive prices
- Wide range of discounts and promotions
- Flexible cancellation and refund policy
- Helpful customer support
Trainline Cons:
- Booking fees can add up, especially for multiple tickets
- Split ticketing can be complicated and time-consuming
- Technical problems can occur from time to time
- Customer support can be slow to respond at times
Here are some additional things to consider when deciding whether or not to use Trainline:
- If you are booking tickets for a long journey or a group of people, the booking fees can add up. In some cases, it may be cheaper to book directly with the train operator.
- Split ticketing can be a good way to save money, but it can also be complicated and time-consuming. If you are not familiar with split ticketing, it is best to seek advice from a travel expert.
- Technical problems can occur from time to time, but Trainline’s customer support team is usually able to resolve these problems quickly.
- Customer support can be slow to respond at times, especially during peak travel periods.
Trainline FAQ
What is Trainline?
Trainline is a leading online and mobile platform for booking train and coach tickets in 45 countries.
Is Trainline legitimate?
Yes, Trainline is a legitimate company. It has been in business for over 20 years and has sold over 100 million tickets. Trainline is a trusted partner of over 270 train and coach operators, including National Rail, SNCF, and Deutsche Bahn.
Is Trainline safe to use?
Yes, Trainline is generally safe to use. It uses a variety of security measures to protect its customers’ personal and financial information. However, it is important to be aware of the risks involved and to take steps to protect your personal and financial information, such as being careful about clicking on links in emails or opening attachments from unknown senders and only buying tickets from Trainline or from authorized sellers.
How do I book a Trainline ticket?
To book a Trainline ticket, you can either use the website or the mobile app. To book a ticket on the website, simply enter your travel details, select the ticket you want, and enter your personal and payment details. To book a ticket on the mobile app, download the app, create an account or sign in, enter your travel details, select the ticket you want, and enter your personal and payment details.
How do I contact Trainline customer support?
You can contact Trainline customer support by phone, email, live chat, or social media. Trainline customer support is available 24/7.
What are the pros and cons of using Trainline?
Trainline offers a number of pros, including comprehensive coverage, an easy-to-use platform, competitive prices, a wide range of discounts and promotions, a flexible cancellation and refund policy, and helpful customer support. However, Trainline also has some cons, such as booking fees, complicated split ticketing, occasional technical problems, and slow customer support response times at times.
Overall, Trainline is a good option for booking train and coach tickets. It offers a wide range of features and benefits, and its prices are generally competitive. However, it is important to be aware of the potential downsides before you book.