About Lilou Review
in search of premium jewellery that’s not limited to an occasion, the idea for lilou bloomed in our hearts.
the lilou collection is a contemporary line of gold-plated dainty jewellery that can be worn every day.
we believe in putting in a bit of our soul (and good energy) into what we create, embedded in the unique details of our designs. our jewellery is versatile, stackable, and ready to wear for any time of the day.
Overview of lilou review
gia is one of the first lifestyle bloggers in india, started her fashion career in 2009. with more than 5,00,000 followers across all social media platforms, she’s known for creating impactful content around fashion & beauty.
for over a decade, gia was unable to find jewellery in india that is not occasion-focused. this encouraged her to solve the fashion dilemma of finding versatile, dainty and high-quality jewellery that can be paired with any outfit and be worn every day. its gia’s own personal style and wardrobe philosophy that inspires lilou collection.
her aim is to make fashion-forward jewellery accessible while keeping the quality in mind.
blaire luxe tennis necklace
just like blaire waldrof from the show “gossip girl”, she’s the “queen bee” of our necklace collection. tennis necklaces have withstood the test of time and can pull together any outfit.
blaire can easily be one of the most royal necklaces you own in your jewellery collection. it comes with box clasp that will keep your necklace in place the whole day.
how to open / close the clasp of a tennis necklace
- 18k gold plated
- aaa cubic zirconia
- 0.3 cm x 40 cm
- water proof, tarnish-resistant & hypoallergenic
- stainless steel base
ariana heart stone hoops
ariana is full of love for a reason. embedded with heart shaped cubic zirconia stones, ariana is definitely a one-of-a-kind hoop earring that will up your jewellery game!
- 18k gold plated
- cubic zirconia stone
- 1.8 cm x 1.9 cm
- water proof, tarnish-resistant & hypoallergenic
- stainless steel base
elsa luxe stone necklace
elsa’s iridescent sparkle is what makes her so unique. she’s the kind of necklace that looks extraordinary without overpowering your outfit. if you’re someone who loves a minimal aesthetic during the festive season, elsa will be a great addition to your jewel box.
- 18k gold plated
- water proof, tarnish-resistant & hypoallergenic
- cubic zirconia stones
- chain length – 43 cm + 5 cm
- stainless steel base
alexis luxe stone bracelet
alexis is a luxurious addition to our jewellery collection. the 4 bezel set cubic zirconia stones make her a perfect statement bracelet that will keep your wrist glowing all day. she can easily be paired with our newest addition to the collection – the bridget bubble bracelet.
- 18k gold plated
- water proof, tarnish-resistant & hypoallergenic
- cubic zirconia stones
- 16.5 + 5 cm
- stainless steel base
bridget bubble bracelet
the bridget bracelet is inspired by the amelie bubble necklace. she’s characterised by the dainty bubbles that make her stand out. great for daily wear, she can either be worn with a watch or paired with alexis.
- 18k gold plated
- water proof, tarnish-resistant & hypoallergenic
- length – 17 + 2 cm
- stainless steel base
esmé luxe flat chain necklace
say hello to our newest version of esme. she’s different as she’s tarnish resistant, waterproof and slinkier compared to our older version.
esmé flat chain necklace is a jewellery box staple. considering she has an extension chain, she can be worn as a choker or a normal necklace.
- 18k gold plated
- water proof, tarnish-resistant & hypoallergenic
- chain length – 30 cm + 11 cm
- chain width – 2.8 mm
- stainless steel base
FAQ
what’s your jewellery made of?
jewellery details of each design is mentioned next to the particular product’s image.
is your jewellery hypoallergenic?
our jewellery is nickel-free. if you have a nickel allergy, you are very unlikely to be allergic to brass or stainless steel since there is no nickel in it at all. however, allergies are very subjective and people might be sensitive to different metals like copper, zinc or even gold.
we request our customers to check the product details prior to purchasing the jewellery as we cannot assure if one may or may not have an allergic reaction.
do you ship anywhere in india?
yes, we offer free shipping across india
when will you ship my order?
when will you ship my order?
all orders will be processed and dispatched in 3-4 business days. this excludes weekends. (unless mentioned otherwise).
we offer free shipping for all order over rs.999 within india.
- for any international orders,
- please send a message on instagram here
- how will the jewellery be packed?
all orders over rs.1200 (the total order amount) will receive a luxe lilou box, a personalised card with your name on it and our re-usable luxe jewellery pouch.
all orders below rs.1200 (the total order amount) will receive their orders in our re-usable lilou luxe jewellery pouch
watch the lilou unboxing video here
what’s your return policy?
all sales are final. our store policy is no refunds or returns or exchanges due to hygiene reasons.
however, in the case that you receive the wrong item that does not match your order, we are happy to offer you an exchange. the return should be filed within 24 hours of receiving the item.
any returns filed post 24 hours, will not be accepted. return shipping fees will be refunded for items acknowledged to be incorrect.
before returning your items, send a message on our instagram with your order number, a photo of the received item and the reason to register your return. please allow 1-3 business days for us to process your request.
returns must be unused, unaltered, undamaged, accompanied with their original packaging and reach us within 10 days from the date of receiving your parcel.
your exchange order will be shipped within 7-10 business days of receiving your parcel.
if the product for the exchange order is out of stock, a refund will issued after receiving your parcel. please allow 5-7 working days to process the refund
how do i cancel my order?
we are happy to offer a cancellation within 24 hours of placing your order. please send a message on instagram for the same. the amount will be refunded to the same account within 3-4 working days.
any cancellations post-24 hours will not be accepted and refunds will not be provided. the order will be shipped to the address provided by the customer
what do i do if i received a damaged piece?
our products are thoroughly quality checked before being dispatched as they’re made in small batches. most of our jewellery is handmade and is delicate and will break if not handled carefully. we are happy to exchange your order!
to submit the damaged product claim,
– create an unboxing video the day you receive your package and submit the same within 24 hours after receiving the package. the pu bag (outer cover) seal shouldn’t be broken and should be seen in the video. any damage claims post 24 hours after receiving the package will not be accepted.
– the video of the product should be clear
points to note:
– the packaging shouldn’t look tampered.
– the product should not have been used or worn. any products worn even once or used / any damages caused during this process will not be accepted.
– before returning your items, kindly dm us on instagram with your order number, the unboxing video and the reason to register your return. please allow 1-3 business days for us to process your request.
returns must be unused, unaltered, undamaged, accompanied with their original packaging and reach us within 5 days from the date of receiving your parcel.
return shipping fees (one-way) will be borne by the customer and we are happy to pay the fees for when we ship your exchange order.
your exchange order of the same product will be shipped within 7-10 business days of receiving your parcel. we do not provide refunds for the same. if the exchange product is out of stock, the customer can pick a product of the same category or/and price.
what happens if i don’t like the jewellery that i received or i am not happy with the product?
as much as we would like everyone who shops on lilou to love our jewellery, we understand that some may have a different view. however, we have no return policy due to hygiene reasons + being a small business with a limited stock for each design, we cannot offer returns for this purpose.
before you shop on lilou, feel free to message us on instagram if you wish to see videos of any of the pieces you would like to purchase so you have a better view of what the jewellery looks like. we would be happy to answer any questions you have about our pieces 🙂
what do i do if jewellery gets tangled or i don’t know how to wear it?
we would be happy to guide you on how to wear a particular piece of jewellery on instagram. please dm us.
if jewellery gets tangled or it breaks while wearing it, we will unfortunately not be able to help you as how one handles the jewellery is very subjective.
what if i ordered the incorrect ring size?
we do not offer exchanges / returns / refunds for rings due to hygiene reasons. go through our description and ring size guide for each design in the product details section. if you have any doubts about your ring size, dm us on instagram prior to purchase and we will be happy to help you out!
what if i broke my jewellery while wearing it for the first time?
we make our jewellery with utmost care but they cannot be handled roughly. most of our jewellery is delicate and will break if not handled carefully. we do not offer refunds or returns for the same.
what if if my jewellery breaks after wearing it for a while? can i get it fixed?
we would advice you go visit a local jewellery shop to see if it can be fixed.
we do not provide this service.
what happens if my jewellery breaks or tarnishes?
our store policy is no refunds or returns in case if the jewellery breaks or tarnishes irrespective of the duration.
please go through the post here to read more about how to take care of your pieces
what if no one was home when the delivery person made attempts to deliver my order?
we ship all our parcels via shiprocket via amazon delivery, dtdc, delhivery and more to send your parcels. when we ship your order, you will receive a notification either on your phone or email indicating that your order has been shipped with the tracking details.
the delivery partner will call you when the shipment is out for delivery or you can contact the number given in the text message or email to contact the delivery partner.
if no one is available at the delivery address provided by the customer, the shipment will be returned to us.
once the shipment will be returned to us, we will be shipping the product back to the customer. kindly follow the tracking details for better clarity.
the above orders aren’t eligible for a refund or cancellation.
what if my package got stolen or lost or no one was available at home?
we do not provide refunds / returns / exchanges for packages lost in transit or packages being delivered to an incorrect address shared by the customer or packages being undelivered due to unavailability. please ensure your delivery address and contact number is correct.
the packages returned to us due to the unavailability of the customer / incorrect address provided by the customer will be shipped back once we receive the package at lilou and will incur a shipment fee.
the packages returned due to issue with the logistics company will be shipped back to the customer as soon as we receive the package.
the above orders aren’t eligible for a refund or cancellation.
we ship our orders in 3-4 business days. you should receive your order in 5-6 business days post-shipping.
how will the jewellery be packed?
all orders over rs.1200 (the total order amount) will receive a luxe lilou box, a personalised card with your name on it and our re-usable luxe jewellery pouch.
all orders below rs.1200 (the total order amount) will receive their orders in our re-usable lilou luxe jewellery pouch
watch the lilou unboxing video here
do you offer cod?
no, we currently do not offer cod. however, we have several online payment options available for a seamless shopping experience.
do you ship internationally?
currently, we only ship to indian pin codes on our websites. however, if you wish to place an order to an international address, send an email to [email protected], we will see what can be done 🙂