What is LATAM Airlines?
LATAM Airlines is a Chilean multinational airline and a key member of LATAM Airlines Group, the largest airline holding company in Latin America. Founded in 2012 through the merger of LAN Airlines and TAM Airlines, LATAM has established itself as a major player in the region’s aviation industry.
LATAM boasts a vast fleet of over 300 aircraft, including modern Airbus and Boeing models. This allows the airline to offer an extensive network, connecting 137 destinations in 24 countries across Latin America, North America, Europe, and the Caribbean.
LATAM operates through major hubs in Santiago, Chile (Arturo Merino Benitez International Airport), Bogota, Colombia (El Dorado International Airport), and Lima, Peru (Jorge Chavez International Airport). The airline provides a range of services to its passengers, including:
- Passenger transportation: LATAM offers various cabin classes, including Economy, Premium Economy, Business Class, and First Class, catering to different travel needs and budgets.
- Cargo services: LATAM Cargo, a dedicated division, offers reliable and efficient transportation for various goods, including temperature-controlled solutions and handling of dangerous materials.
- LATAM Travel: This platform allows travelers to book flights, hotels, car rentals, and complete travel packages for a convenient and seamless travel experience.
- LATAM Pass: This loyalty program rewards frequent flyers with miles and benefits, such as priority boarding, lounge access, and upgrades.
LATAM Airlines has made significant strides towards sustainability by:
- Investing in fuel-efficient aircraft
- Optimizing flight routes
- Reducing waste and emissions
Highlights of LATAM Airlines
- Largest airline holding company in Latin America: LATAM Airlines Group, formed by the merger of LAN
- Airlines and TAM Airlines : in 2012, holds the top spot in the region.
- Extensive network: LATAM boasts an impressive network, connecting 137 destinations in 24 countries across Latin America, North America, Europe, and the Caribbean.
- Modern fleet: Over 300 aircraft, including Airbus A320neo, Boeing 787, and Boeing 777 models, offer a comfortable and reliable travel experience.
Award-Winning Service:
- Skytrax 4-Star Airline: LATAM has been recognized for its high standards of service and quality.
- World Airline Awards for Best Airline in South America: This award has been bestowed upon LATAM multiple times, highlighting its excellence in the region.
- AirlineRatings.com Airline of the Year for Latin America (2019): This award further emphasizes LATAM’s commitment to providing exceptional service.
Commitment to Sustainability:
- Most sustainable airline in Latin America in 2021: LATAM’s efforts towards green aviation practices earned them this recognition from the Dow Jones Sustainability Index.
- Fourth worldwide in sustainability: This prestigious position confirms LATAM’s place as a global leader in responsible aviation.
- Included in the 2022 Sustainability Yearbook: This inclusion further underscores LATAM’s dedication to environmental responsibility.
Other Highlights:
- Diverse cabin classes: Passengers can choose from Economy, Premium Economy, Business Class, and First Class based on their preferences and budget.
- LATAM Cargo: A dedicated division offers reliable and efficient cargo transportation solutions.
- LATAM Travel: This platform provides a one-stop shop for booking flights, hotels, car rentals, and travel packages.
- LATAM Pass: A loyalty program rewarding frequent flyers with miles and benefits.
Strong presence in five domestic markets: LATAM operates with a strong foundation in Brazil, Chile, Colombia, Ecuador, and Peru. - Focus on innovation and future growth: LATAM continues to invest in its fleet, expand its network, and improve its services.
LATAM Airlines Service
LATAM Airlines offers a comprehensive range of services to its passengers, ensuring a seamless and comfortable travel experience. Here’s a breakdown of their key offerings:
Passenger Transportation:
- Extensive Network: LATAM boasts a vast network of 137 destinations in 24 countries across Latin America, North America, Europe, and the Caribbean, offering travelers a wide range of options.
- Variety of Cabin Classes: LATAM caters to different travel needs and budgets by offering various cabin classes:
- Economy: Comfortable seating with standard amenities.
- Premium Economy: Extra legroom, wider seats, and enhanced entertainment options.
- Business Class: Spacious seats that convert into flat beds, premium meals, and priority boarding and lounge access.
- First Class: Unparalleled comfort and luxury with lie-flat seats, gourmet meals, and personalized service.
In-flight Amenities: Passengers across all cabin classes can enjoy a selection of in-flight amenities, including:
- On-demand entertainment systems with movies, TV shows, music, and games.
- Complimentary Wi-Fi on select flights and paid Wi-Fi on others.
- Meals and beverages tailored to the flight duration and destination.
- Personal amenities like blankets, pillows, and headphones.
Cargo Services:
- General cargo
- Temperature-controlled cargo
- Dangerous goods
- Perishables
- Live animals
- Time-sensitive shipments
Global Network: LATAM Cargo reaches over 144 destinations in 29 countries, providing extensive coverage for businesses of all sizes.
Specialized Solutions: LATAM Cargo offers tailored solutions to meet specific customer needs, such as:
- Airport-to-door services
- Customs clearance assistance
- Track and trace technology
Additional Services:
- LATAM Travel: An online platform allowing travelers to book flights, hotels, car rentals, and complete travel packages in one convenient location.
- LATAM Pass: A loyalty program rewarding frequent flyers with miles and benefits like priority boarding, lounge access, and upgrades.
- LATAM Lounge: Premium lounges at key airports offering a comfortable and relaxing environment before flights.
- Online Check-in: Passengers can save time at the airport by checking in online and printing their boarding passes.
- Mobile App: The LATAM app provides convenient access to booking flights, managing reservations, checking flight status, and tracking baggage.
LATAM Airlines Seat
Economy Class:
- LATAM Airlines offers a variety of seating options to cater to different travel needs and budgets. Here’s a breakdown of the seats available on LATAM flights:
- Standard seats with a width of 17 to 18 inches and a pitch of 31 to 32 inches.
- Reclining seats with up to 5 inches of recline.
- Headrests and adjustable footrests for added comfort.
- Personal entertainment system with a touch screen and a selection of movies, TV shows, music, and games.
Complimentary snacks and beverages on longer flights.
Premium Economy Class:
- Wider seats with a width of 18 to 19 inches and a pitch of 38 to 39 inches.
- Extra legroom for increased comfort.
- Dedicated check-in counter and priority boarding.
- Complimentary hot meals and drinks.
- Amenity kits with essentials such as eye masks, earplugs, and toothbrush.
- Access to LATAM lounges at select airports.
Business Class:
- Spacious seats with a width of 20 to 22 inches and a pitch of 38 to 42 inches.
- Seats that convert into flat beds for a comfortable sleep on long-haul flights.
- Direct aisle access for all seats.
- Premium in-flight meals with a choice of menus and beverages.
- Noise-canceling headphones and a larger personal entertainment system.
- Priority baggage handling and access to fast-track security lanes.
First Class:
- Luxurious seats with a width of 22 to 24 inches and a pitch of 72 to 80 inches.
- Convertibility to a fully flat bed with a mattress and duvet.
- Private suites with personal closets and ample storage space.
- Gourmet meals prepared by renowned chefs and a selection of premium beverages.
- Dedicated First Class lounge with exclusive services and amenities.
Additional Seat Options:
- More legroom
- Footrest
- Priority boarding
- Deplaning first
- Exclusive baggage compartment
Preferred Seats: Passengers can choose their preferred seats in advance for a fee. This includes seats with extra legroom, window seats, or aisle seats.How to book LATAM Airlines
1. Visit the LATAM Airlines website:
You can access the website either by typing in the URL (latam.com) or searching for “LATAM Airlines” in your preferred web browser.
2. Select your origin and destination:
Enter the airport codes or city names for your departure and arrival cities. You can also choose specific dates for your trip.
3. Choose your travel dates:
Select the dates you wish to travel, including your departure and return dates (if applicable). You can also choose the number of passengers traveling.
4. Choose your cabin class:
Select your preferred cabin class: Economy, Premium Economy, Business Class, or First Class. Each class offers different levels of comfort and amenities.
5. Review your flight options:
LATAM Airlines will display a selection of flights based on your search criteria. You can filter the results by price, duration, number of stops, and departure/arrival times.
6. Select your flight:
Choose the flight that best meets your needs and budget. You can view the flight details, including the aircraft type, amenities, and baggage allowance.
7. Enter your passenger information:
Provide your personal information for each passenger, including names, passport numbers, and contact details.
8. Choose your payment method:
LATAM Airlines accepts various payment methods, including credit cards, debit cards, and LATAM Pass miles.
9. Review and confirm your booking:
Carefully review your booking details, including dates, times, passenger information, and payment method. Once you’re satisfied, click “Confirm” to complete your booking.
10. Receive your confirmation email:
LATAM Airlines will send you a confirmation email with your booking details and e-ticket.
Additional Tips:
- Create a LATAM Pass account to manage your bookings easily and access exclusive benefits.
- Download the LATAM Airlines mobile app for check-in, boarding passes, and flight tracking.
- Consider purchasing travel insurance for unexpected events like trip cancellations or medical emergencies.
- Arrive at the airport early to allow sufficient time for check-in, security checks, and boarding.
LATAM Airlines Promotions & Discounts
LATAM Airlines frequently offers various promotions and discounts to attract customers and make flying more affordable. Here are some of the ways you can save on your next LATAM flight:
1. Check LATAM’s website and social media pages:
LATAM Airlines regularly updates their website and social media platforms (like Facebook and Twitter) with current Promotions & Discounts. They often announce special deals, flash sales, and last-minute offers, so keep an eye out for these updates.
2. Sign up for LATAM Pass:
LATAM Pass is LATAM Airlines’ loyalty program. By becoming a member, you can earn miles on every flight and redeem them for future travel, upgrades, baggage allowance increases, and more. LATAM Pass members also receive exclusive discounts and offers on flights and other travel services.
3. Book flights in advance:
Generally, booking your flights in advance gives you access to better fares. LATAM Airlines often releases discounted fares several months in advance, so plan your trip ahead of time and book your flight as early as possible.
4. Travel during off-peak seasons:
If you’re flexible with your travel dates, consider flying during the off-peak seasons. Airlines typically offer lower fares during the shoulder months (spring and fall) and less popular travel times (weekdays and early mornings).
5. Look for special deals and packages:
LATAM Airlines occasionally partners with travel agencies and other companies to offer special deals and packages. These packages may include flights, hotels, car rentals, and other travel activities at discounted prices.
6. Consider alternative airports:
Sometimes, flying to a nearby airport that’s less popular can be cheaper than flying to your main destination airport. Research nearby airports and compare flight prices to see if you can save money.
7. Subscribe to LATAM Airlines email alerts:
By subscribing to LATAM Airlines’ email alerts, you’ll receive updates about new promotions, discounts, and special offers directly to your inbox. This is a great way to stay informed and snag the best deals before they expire.
8. Utilize online travel aggregators:
Websites like Google Flights, Kayak, and Skyscanner can help you compare prices from different airlines and find the best deals for your desired route and dates. These platforms can often identify promotions and discounts that may not be advertised directly on LATAM Airlines’ website.
9. Use LATAM Travel:
LATAM Travel is a platform offered by LATAM Airlines that allows you to book flights, hotels, car rentals, and other travel services in one place. This platform sometimes has bundled deals and special offers that can save you money on your entire trip.
10. Follow travel blogs and websites:
Many travel blogs and websites track airline promotions and discounts. By following these resources, you can stay updated about upcoming deals and book your flights at the best prices.
Is LATAM Airlines Legit?
Established and Recognized:
Founded in 1929 as LAN Airlines, merged with TAM Airlines in 2012 to form LATAM Airlines Group, the largest airline holding company in Latin America.
Operates over 300 aircraft and serves 137 destinations in 24 countries.
Recognized by Skytrax as a 4-Star Airline, and has won several awards for its service and safety.
Member of the oneworld alliance, a global airline alliance providing passengers with access to a wider network and benefits.
Financial Stability:
LATAM Airlines Group is a publicly traded company listed on the New York Stock Exchange and Santiago Stock Exchange.
Subject to rigorous financial regulations and audits.
Despite facing challenges during the pandemic, LATAM has taken steps to restructure and improve its financial stability.
Strong Safety Record:
LATAM Airlines maintains a high safety record and adheres to stringent international safety standards.
Regularly undergoes audits and inspections by regulatory authorities.
Invests in modern aircraft and technology to ensure safe operations.
Customer Service:
LATAM Airlines offers various customer service channels, including online support, phone, and social media.
Committed to providing a positive and helpful experience for its passengers.
Receives mixed reviews regarding customer service, with some praising its responsiveness and others reporting challenges.
Here are some additional resources you can consult to verify LATAM’s legitimacy:
- LATAM Airlines website: https://www.latamairlines.com/
- Skytrax Airline Rating: https://www.airlinequality.com/
- oneworld alliance website: https://www.oneworld.com/
- LATAM Airlines financial information: https://www.latamairlinesgroup.net/
- AirlineRatings.com: https://www.airlineratings.com/
Is LATAM Airlines Safe?
Safety Measures and Certifications:
- LATAM Airlines adheres to the regulations of the International Civil Aviation Organization (ICAO) and other regulatory bodies.
- Regularly undergoes audits and inspections by these authorities.
Implements a Safety Management System (SMS) to proactively identify and mitigate potential risks. - Pilots and crew receive comprehensive training in safety procedures and protocols.
- The airline invests in modern aircraft with advanced safety technology.
- Accident and Incident History:
While no airline is completely free of incidents, LATAM Airlines has a relatively low accident and incident rate compared to other airlines.
Safety Rankings:
- LATAM Airlines maintains a 7/7 safety rating from AirlineRatings.com.
- Recognized as the airline group with the highest safety and hygiene standards in Latin America.
- Considered the 4th most sustainable airline globally in terms of safety and environmental practices by the
- Dow Jones Sustainability Index.
Challenges and Transparency:
Like any airline, LATAM Airlines has faced challenges and incidents in the past.
Transparency in reporting these incidents and taking appropriate corrective action is crucial to maintaining a strong safety record.
LATAM Airlines Customer Support
LATAM Airlines offers a variety of customer support channels to assist passengers with their travel needs. Here’s a breakdown of their available options:
Website:
The LATAM Airlines website has a comprehensive help center with answers to frequently asked questions, information on baggage allowances, booking changes, and more.
Passengers can also initiate online chats with customer service representatives.
Website: https://www.latamairlines.com/
Phone:
LATAM Airlines has dedicated phone lines for different inquiries and regions.
Passengers can find the relevant phone number on the LATAM Airlines website or their e-ticket.
Phone support is available 24/7.
Social Media:
LATAM Airlines has active social media accounts on Facebook, Twitter, and Instagram.
Passengers can send direct messages to customer service representatives for assistance.
Social media platforms are best for quick inquiries and updates.
Mobile App:
The LATAM Airlines mobile app allows passengers to access their travel information, manage bookings, check-in for flights, and track their baggage.
Passengers can also contact customer service through the app’s chat function.
Mobile app available for iOS and Android devices.
Email:
LATAM Airlines provides email addresses for specific inquiries like refunds, complaints, and special assistance.
Passengers can find the relevant email address on the LATAM Airlines website or contact form.
Expect a response within 24-48 hours.
Airport Assistance:
LATAM Airlines has customer service desks at airports to assist passengers with check-in, boarding, and other airport-related queries.
Additional Resources:
- LATAM Pass Help Center: https://helpdesk.latam.com/hc/en-us
- LATAM Cargo Customer Service: https://www.latamcargo.com/
- LATAM Travel Customer Service: https://www.latamairlines.com/cl/es/latam-travel
Response Times:
Response times may vary depending on the chosen contact method and the volume of inquiries.
Generally, passengers can expect faster responses via online chat and social media compared to email and phone calls.
LATAM Airlines Pros & Cons
Pros:
- Extensive Network: LATAM Airlines boasts a vast network of 137 destinations in 24 countries across Latin America, North America, Europe, and the Caribbean, offering travelers a wide range of options.
- Modern Fleet: LATAM operates a modern fleet of over 300 aircraft, including Airbus A320neo, Boeing 787, and Boeing 777 models, offering passengers a comfortable and reliable travel experience.
- Variety of Cabin Classes: LATAM caters to different travel needs and budgets by offering various cabin classes: Economy, Premium Economy, Business Class, and First Class, each with its own amenities and comfort levels.
- Strong Safety Record: LATAM Airlines maintains a strong safety record and adheres to stringent international safety standards, making it a reliable choice for travelers.
- Award-Winning Service: LATAM has been recognized for its high standards of service and quality, receiving awards such as Skytrax 4-Star Airline and World Airline Awards for Best Airline in South America.
- Commitment to Sustainability: LATAM has made significant strides towards sustainability by investing in fuel-efficient aircraft, optimizing flight routes, and reducing waste and emissions.
- LATAM Pass Loyalty Program: Passengers can earn miles and benefits like priority boarding, lounge access, and upgrades through the LATAM Pass loyalty program.
- LATAM Travel Platform: This platform offers a convenient one-stop shop for booking flights, hotels, car rentals, and complete travel packages.
- Competitive Prices: LATAM offers competitive airfares across its network, making it a budget-friendly option for many travelers.
Cons:
- Mixed Reviews on Customer Service: While some passengers praise LATAM’s customer service, others report challenges and delays in resolving issues.
- Limited Inflight Entertainment Options: The selection of inflight entertainment options, particularly on shorter flights, may be limited compared to other airlines.
- Food and Beverage Reviews: Food and beverage quality aboard LATAM flights has been met with mixed reviews, with some passengers finding it bland or lacking in variety.
- Fees for Additional Amenities: LATAM charges fees for certain amenities like seat selection, baggage allowance increases, and priority boarding.
- Limited Route Network Outside of Latin America: While LATAM offers a comprehensive network within Latin America, its connections to other regions like Asia and Africa are less extensive.
LATAM Airlines FAQ
What is LATAM Airlines?
LATAM Airlines Group is the largest airline holding company in Latin America, formed in 2012 by the merger of LAN Airlines and TAM Airlines. It operates over 300 aircraft and serves 137 destinations in 24 countries, with hubs in Santiago, Chile; Bogota, Colombia; and Lima, Peru.
Is LATAM Airlines safe?
Yes, LATAM Airlines maintains a strong safety record and adheres to stringent international safety standards. It has received numerous awards for its safety and hygiene practices.
What cabin classes does LATAM Airlines offer?
LATAM Airlines offers a variety of cabin classes to cater to different travel needs and budgets:
Premium Economy: Extra legroom, wider seats, and enhanced entertainment options. * Business Class: Spacious seats that convert into flat beds, premium meals, and priority boarding and lounge access. First Class: Unparalleled comfort and luxury with lie-flat seats, gourmet meals, and personalized service.
What loyalty program does LATAM Airlines have?
LATAM Airlines offers the LATAM Pass loyalty program, where passengers can earn miles and benefits like priority boarding, lounge access, and upgrades.
What is LATAM Travel?
LATAM Travel is a platform that allows travelers to book flights, hotels, car rentals, and complete travel packages in one convenient location.
Can I change or cancel my booking?
Yes, you can change or cancel your booking online or by contacting customer service. However, fees may apply depending on your fare and the time of change or cancellation.
What is the baggage allowance on LATAM Airlines?
The baggage allowance varies depending on the cabin class, route, and fare type. You can check the specific baggage allowance for your flight on the LATAM Airlines website or by contacting customer service.
What are the onboard amenities offered by LATAM Airlines?
Onboard amenities vary depending on the cabin class and route. Economy Class passengers typically get access to a personal entertainment system and complimentary snacks and beverages. Premium Economy and Business Class passengers enjoy additional amenities such as extra legroom, wider seats, priority boarding, and access to LATAM lounges at select airports. First Class passengers experience the highest level of comfort and luxury with lie-flat seats, gourmet meals, and personalized service.